Contact us

Due to the high volume of enquiries there is a longer than normal wait for a reply. 

Looking for something?

We encourage you to search our website to find the information you require – useful places to start are getting started or  A – Z topics and industries.

Our enquiries team can provide information about how the law may apply in a general sense and good practices that may be relevant for your business or situation.

We don’t provide specific technical advice or solutions, nor do we provide legal advice. If you need help with an employment relationship the Employment Relations Authority may have the guidance you need. If you require specific advice or support you may need to engage a specialist health and safety consultant, or specialist technical advisor. The Health and Safety Association of New Zealand (HASANZ) provides a useful list of consultants on its website: HASANZ register

If you have not been able to find the information you need, please submit your enquiry via the form below.  We will endeavour to respond to your enquiry within 5 working days.

Please note we do not take requests to call people back via this form. If you wish to a report a health and safety concern call 0800 030 040

Note

If your request is about specific WorkSafe data please take a look at our Data Centre. There you can access the annual and monthly data WorkSafe captures on health and safety at work in New Zealand. 

Please tell us when you need this information by

Before making a request we recommend looking at our Information requests page.

If your request is about specific WorkSafe data please take a look at our Data Centre. There you can access the annual and monthly data WorkSafe captures on health and safety at work in New Zealand. 

This is helpful if we need to clarify anything with you.
Please provide as much detail as possible.
By ticking this box, you are confirming you are a New Zealand citizen, currently residing in New Zealand, or have a company or business in New Zealand.

Before making a request we recommend looking at our Information requests page.

This is helpful if we need to clarify anything with you.
Please provide as much detail as possible.

If you want to tell us about a business or organisation that is not managing their health and safety risks, do not complete this form and instead raise a health or safety concern

For all other notifications, go to Notify WorkSafe

Our commitment

At WorkSafe we seek to provide service that is professional, effective, fair and aligns with our values:

  • Whakakotahi – we’re united in a strong purpose
  • Kōrero mai – we engage meaningfully
  • Tiakina mai – we’re entrusted with a duty of care

You may make a complaint if:

  • WorkSafe has not done what we said we would do or followed our policies or procedures
  • You disagree with a decision we have made
  • You are unhappy about the delay in WorkSafe providing a response or making a decision
  • You are unhappy with the way our staff or contractors have behaved

You will always be treated with courtesy, respect and fairness.

How to make a complaint

Feedback should be made in writing using the form below or you can write to us:

Feedback and Complaints
WorkSafe New Zealand
PO Box 165
Wellington 6140

If you have difficulty putting your concerns in writing, you could ask a friend or relative to help you. You can make a complaint anonymously (or ask for anonymity), but this may prevent WorkSafe from obtaining enough information to resolve your complaint to your satisfaction.

What happens after you make a complaint

We will acknowledge receipt of your complaint and then proceed to respond to your complaint as soon as reasonably practicable and no later than 20 working days. This may include notifying you that we need more time to investigate your complaint further and when we expect to resolve it. We may also contact you to further understand your complaint or to get additional details.

What you can do if you are not satisfied with our response to your complaint

If you are not satisfied with WorkSafe’s response to your complaint, you may ask WorkSafe to review its response. We will outline this process and further steps you can take in our response. This may include making a complaint to the Privacy Commissioner or the Ombudsman.

Your privacy

We will use the information you provide in this form for the purpose of your intended interaction with us, and we may use it for training purposes.

WorkSafe will handle any information you supply to WorkSafe in accordance with the Privacy Act 2020 and the Official Information Act 1982.

More information is available about these Acts at:

Office of the Privacy Commissioner

Office of the Ombudsman

Make a complaint

Please set out your complaint as clearly and briefly as possible. Include:

  • your name and contact details
  • relevant dates, places and times
  • a description of the problem, incident or decision at issue
  • details of any phone conversations, meetings or other steps you’ve taken to try and sort out the problem
  • any other information you think is important
  • any relevant documents.

Details about your complaint

Provide a short, clear description of your complaint, with full names, dates, and details of the people involved. Maximum characters 2,500.
DOCX, JPEG, PDF, or PNG accepted. Maximum file size 1MB.
DOCX, JPEG, PDF, or PNG accepted. Maximum file size 1MB.
DOCX, JPEG, PDF, or PNG accepted. Maximum file size 1MB.
What would you like to see as a result of your complaint? For example, what’s the outcome you’re expecting? Maximum characters 2,500.

General enquiries

Freephone 0800 030 040

Our normal business hours are:

8.30 am – 5.00 pm
Monday to Thursday 
(excluding public holidays) 

9.00 am – 5.00 pm Friday


Find us

If you have an appointment at our national office, or need to send something to us, our details are below.

Physical Address

WorkSafe New Zealand 
Level 1
8 Willis Street
Wellington 6011
New Zealand

Please note: we do not offer walk-in services.

Postal Address

PO Box 165
Wellington 6140
New Zealand

Phone: 0800 030 040
Fax: (04) 914 6866 (general faxes only)